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Shipping & Returns

Return Goods Policy:

  1. Returned merchandise requires prior written authorization and a Qosmedix RGA number.
  2. Claims for shortage or damaged goods must be made within 10 days of receipt.
  3. All merchandise must be in the original packaging and sealed cartons.
  4. All returned goods must include a packing list and must be shipped freight prepaid.
  5. Credit will be issued as follows:
    1. Merchandise less than 30 days old will be issued 100% credit, less 25% restocking charge.
    2. Merchandise older than 30 days and custom orders are not returnable for credit.
    3. No cash refunds will be given.

 

Shipping Policy:

  1. Online orders are shipped via courier services offered during the checkout process:
    1. If you would like to use your own shipping account number or courier service/freight forwarder please contact customer service to open up this functionality in your Qosmedix account.
    2. United States Postal Service is unavailable due to lack of traceability.
  2. Contacting local customs authorities to assure compliance with import requirements is the responsibility of the customer.

 

HOLIDAY SHIPPING SCHEDULES:

Thanksgiving

  1. The Qosmedix offices and warehouse will be closed on Thursday, November 23rd and Friday, November 24th.
  2. Orders placed after 12pm EST on Wednesday, November 22nd may not be processed until Monday, November 27th.
  3. Please allow 1-2 Business Days for orders to be processed before they ship.

Christmas

  1. The Qosmedix offices and warehouse will be closing at 1pm EST on Thursday, December 21st and will re-open on Wednesday, December 27th.
  2. Orders placed after 5pm EST on Tuesday, December 20th may not be processed until Wednesday, December 27th.
  3. Please allow 1-2 Business Days for orders to be processed before they ship.

New Year's

  1. The Qosmedix offices and warehouse will be closed on Monday, January 1st.
  2. Orders placed after 12pm EST on Friday December 29th may not be processed until Tuesday, January 2nd.
  3. Please allow 1-2 Business Days for orders to be processed before they ship.