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Qosmedix is a division of Qosina Corp., a leading global supplier of thousands of stock components to the medical OEM and pharmaceutical industries. Our mission since 1980 is to provide our customers with the right products and exceptional service. As a company, we strive to create and maintain a work environment that provides employees with new challenges, opportunities for advancement and the motivation to consistently improve their performance. We support innovation and embrace continuous improvement. Training for success starts the moment someone new joins our team. Our corporate office is located in Ronkonkoma, New York.

As a Qosmedix Customer Service Representative your main focus will be to establish, build, and maintain working relationships with our customers with the goal being to increase sales where possible. This position reports to the Customer Service Manager.

  • Responsibilities
  • Learn our product line.
  • Process customer orders and follow through to insure timely shipping.
  • Receive and process customer inquiries and assist customers with all questions and concerns.
  • Follow-up in a timely fashion.
  • Support customer data maintenance in database (CRM) updating information and keeping accurate records.
  • Research current customer’s websites to discover other components we may be able to get them to purchase, send appropriate samples to proper person and follow up with the customer.
  • Respond to all follow-up inquiries quickly and efficiently by either sending them other samples they may be requesting or offer suggestions on what other product offerings we have that may fulfill the customer’s needs in the hopes of generating sales.
  • Research leads in CRM to try and convert them into accounts which will hopefully end in them becoming a customer and generating sales
  • Interact tactfully with customers and manage negative customer feedback.
  • Consult with other departments to resolve complex inquiries.
  • Work independently, make sound judgements within established guidelines and take the initiative to apply problem-solving skills to customer inquiries.
  • Work to achieve sales goals as established by management.
  • Any other reasonable tasks assigned.
  • Skills
  • Positive attitude, excellent phone skills and ability to be calm under pressure are required.
  • Strong organizational, prioritization and time management skills with attention to detail are needed to maintain files, contracts and documentation in an orderly manner and to meet deadlines.
  • Demonstrate flexibility. Be able to adapt to changing conditions.
  • Knowledgeable utilizing MS Word, Excel, CRM programs and researching via Internet.
  • Must be able to work within a team environment.
  • Ability to speak Spanish is a plus.
  • Cosmetic industry experience is a plus.
  • Education
  • College Education or 2-3 years equivalent work experience

For immediate consideration: Please e-mail your resume in .pdf format, along with salary requirements to Human Resources, or fax your resume to (631) 254-4918, attention HR.