Frequently Asked Questions
GENERAL INFORMATION
Qosmedix is headquartered on Long Island, just east of New York City. Our 95,000-square-foot headquarters includes our corporate offices and ISO-certified, climate-controlled distribution warehouse and is located at:
2002-Q Orville Drive North
Ronkonkoma, NY 11779 USA
Our Customer Experience team is available Monday through Friday, 8:30 AM to 5:00 PM Eastern Time. You can reach us at (631) 242-3270 or [email protected].
Qosmedix is a business-to-business supplier serving beauty brands and professionals. While our products are designed for professional use, a resale certificate is not required to place an order.
Eligible business customers who provide a valid resale certificate may qualify for tax-exempt purchasing. Orders submitted without resale documentation will be charged applicable sales tax in accordance with state regulations.
ACCOUNT CREATION AND MANAGEMENT
To open an account, please register here using your business information. You can also watch our step-by-step video tutorial to help guide you through the process.
Your Qosmedix account allows you to:
✔️ Place and track orders with ease
✔️ Quickly reorder frequently purchased items
✔️ View order history and invoices
✔️ Create and save a wishlist of favorite items
✔️ Manage and save shipping addresses
✔️ Access volume discount pricing
How to Place an Order – Video Tutorial
How to Reorder – Video Tutorial
You can edit your personal details, login information, addresses, and manage subscription preferences directly on your dashboard under “My Account” or reach out to our Customer Experience team for assistance.
Select “Forgot Password” on the login page and follow the reset instructions sent to your email. To avoid duplicate accounts, please use your existing login rather than creating a new one.
To update your billing account address in our system, please fill out the form at the bottom of the “Addresses” page. You will be notified by our team once the system has been updated.
To request business credit terms, please contact us with your desired credit limit or order amount, along with the email address where invoices should be sent. Your request will be reviewed, and you will be notified once a credit limit has been established. Eligible accounts may be approved for Net 30 payment terms.
SHIPPING AND LOGISTICS
We offer a variety of shipping options, including standard and expedited services through our trusted carriers. You can select your preferred carrier at checkout.
All orders ship FCA from Ronkonkoma, NY, meaning responsibility transfers to the buyer once the shipment is handed to the carrier. Any loss or damage during transit should be addressed directly with the carrier.
Yes, we can accommodate shipments using your preferred carrier and shipping account. Simply provide your shipping partner and account number at the time of checkout.
Orders shipping via standard ground service typically leave our facility within 2–5 business days.
Once your order ships, you will receive a shipping confirmation email that includes your tracking information. You may also log into your account at any time to view your Order Status in the “My Account” section of our website for updates.
No, we are not able to ship to PO Boxes at this time.
Yes, Qosmedix ships worldwide to countries that maintain trade relations with the United States. Applicable customs duties, taxes, and import fees are the responsibility of the customer and are typically collected upon arrival. For more information, please review our Shipping Policy.
Qosmedix offers free Ground Shipping on qualifying online orders of $500 or more, covering up to $250 in shipping costs. To learn more, please click here for complete details and promotion terms.
ORDERING AND PRICING
The easiest way to place an order is through the Qosmedix website by logging into your account and checking out online. If you need help setting up an account or placing your order, our Customer Experience team is available to assist.
We are pleased to accept Visa, Mastercard, Discover and American Express.
At Qosmedix, we understand the importance of evaluating and testing products before scaling. That’s why we offer a low minimum order of $25, making it easier to source the professional supplies you need.
Yes! We offer competitive pricing for bulk orders and can provide discounts based on order volume. Prices are listed on each product page when signed into your Qosmedix account.
Qosmedix Complimentary Sample Policy
At Qosmedix, we are committed to providing product samples to legitimate beauty-industry businesses and professionals who are evaluating our products for potential business use.
Sample Eligibility
To request complimentary samples, customers must be able to verify that they are a legitimate business or professional within the beauty industry. Customers may be asked to provide one of the following:
- A valid business tax ID or resale certificate
- Proof of a registered business
- A valid professional beauty industry certification or license
Samples are intended for business evaluation, product development, professional use, or purchasing purposes and are not intended for personal use.
Complimentary Sample Limit
Each eligible customer may request up to 25 unique SKUs/item numbers per calendar year, with a maximum of 2 samples per individual SKU/item number.
For example, a customer may request two samples of each of 25 different SKUs, for a maximum of 50 individual samples during the calendar year.
The annual limit is based on the number of unique SKUs/item numbers requested, not the total number of individual samples. Once a customer has reached the 25 unique-SKU limit, additional complimentary samples will not be provided under the standard sample program.
The sample limit applies to the customer, business, and/or shipping address and may be monitored to ensure the program is available fairly to our business customers.
Requests Beyond the Complimentary Sample Limit
Customers who have reached the annual complimentary sample limit may still request additional samples. However, these requests are subject to the following requirements:
- The customer must provide a valid reason for requesting additional samples.
- The customer is responsible for all shipping and handling costs associated with the sample request.
- Each request will be reviewed and must be approved by Qosmedix upper management prior to fulfillment.
- Approval is not guaranteed and will be based on the nature of the request, intended business use, and available inventory.
Additional Guidelines
Qosmedix reserves the right to limit, modify, or decline sample requests when necessary. We may also request additional information to verify business or professional status.
Our sample program is intended to help qualified beauty-industry customers evaluate Qosmedix products and identify solutions that meet their business needs. We appreciate your understanding and cooperation in helping us maintain a fair and sustainable sample program for our customers.
Questions about sample eligibility or your sample allowance?
Please contact the Qosmedix Customer Experience Team at [email protected].
Please contact our Customer Experience team to cancel or modify an existing order. Your ability to cancel will depend on the status of the order. You can view our Return Policy here.
PRODUCT INFORMATION
Yes, Qosmedix offers a range of eco-friendly product options, including products made from bamboo, PCR (post-consumer recycled plastic), and other responsible materials. You can explore these products by browsing our EQO-Friendly collection.
Absolutely! You may request complimentary samples of most of our products for testing to ensure compatibility. Samples may be requested directly through our website or by contacting our Customer Experience team for assistance.
Yes. We welcome the opportunity to source and develop custom products. Please fill out a sourcing request form or contact us today to get started. Minimum order quantities may apply depending on the project.
Yes, many Qosmedix items can be customized to support your branding and promotional needs. Available options may include custom colors, hot stamping, silk screening, or other labeling methods. In addition, Qosmedix offers value-added services such as custom kitting, labeling, and repacking.
To discuss a custom project, please submit a custom product request form or contact us directly. Minimum order quantities may apply depending on the project.
Yes, we are happy to take volume orders and release quantities based on your schedule. To set up a blanket order, please contact our Sales team at [email protected].