Frequently Asked Questions


Who is Qosmedix?

Qosmedix is a supplier of hygienic disposables and professional supplies to the cosmetic, pharmaceutical, nutraceutical, soap, fragrance, bath, body, spa, beauty and esthetics fields.

Why do we ask for your Tax ID?

By providing a valid Tax ID number and resale certificate to Qosmedix, our business customers can request complimentary samples of certain items for review and are not charged sales tax when placing an order.

Business customers can also benefit from quantity discounts and custom release schedules based on their inventory and production needs. To discuss how Qosmedix can fulfill your business needs, please contact a Customer Specialist.

Does Qosmedix sell directly to consumers?

Consumers can purchase directly from Qosmedix through our ecommerce shopping cart as long as our order minimum is met. Standard sales taxes will apply.

Does Qosmedix offer complimentary samples?

Complimentary samples of many items are available for compatibility testing prior to purchasing. Samples can be requested online or by contacting a Customer Specialist. Please DO NOT request samples for personal use. The first 25 complimentary samples requested for business use will be filled per account/mailing address. If you would like to request more than 25 samples, please call a Customer Specialist at 1-631-242-3270 to discuss your needs. Items that cannot be sampled for free, can be purchased as long as you meet our $25 order minimum. Samples are shipped via USPS only.

Where can I find a local distributor of Qosmedix products?

Qosmedix provides customers with the broadest selection of high quality jars, bottles, applicators, brushes, swabs and other sampling, packaging, spa and esthetic supplies. In order to be able to offer these items at the best possible price and ensure knowledgeable, friendly, professional service, we work directly with our customers in the United States and Internationally.

There are items I can’t find in your catalog or website. Can you help me find what I need for my project?

The Qosmedix Product Development Department is pleased to help you with any special requests for items that are not currently found in our catalog. Please fill out our custom product request form or contact us so we can discuss your request in detail.

Can items be custom imprinted?

We can help customize many items to meet your branding and promotional needs. Some items can be ordered in custom colors or imprinted by hot stamping, silk screening or other forms of labeling. If a product has customizable options, this is indicated in the product details on each product page. Please fill out our custom product request form or contact us so we can discuss your request in further detail.

How long will items in my shopping cart be saved for?

If you are signed in to your account, items in your shopping cart will be saved for one week following your last activity. If you are not signed in to your account, items in your cart will be saved for one hour following your last activity.

How do I open an account to pay with business credit terms?

New customers can begin ordering by immediately using a credit card. To set up a business account with Qosmedix, a valid business Tax Identification Number and Resale Certificate is required (Tax IDs and Resale Certificates not required for customers outside of the United States). Please contact us to request a credit application. After the completion of a credit check and management approval, you may be able to place future orders using net 30 terms.

What credit cards do you accept?

We are pleased to accept Visa, Mastercard, Discover and American Express cards. Please be prepared to provide your credit card details every time an order is placed, or you can save your credit card information in your Qosmedix ecommerce account when ordering through our website. We take credit card fraud very seriously and employ many security methods to ensure the best possible protection of our customer's information. We report any international fraud attempts to the US government, and report any US fraud attempts to the FBI.

Can I pay by COD?

If you would like to pay by Collect On Delivery (COD), please contact our customer specialists. The COD payment method is not available through our ecommerce site.

Does Qosmedix have a minimum order requirement?

We ask our customers to purchase a minimum $25 total order. Some items have minimum quantity order requirements. Please check our website to find specific pricing and minimum quantities for each part.

How are your products shipped?

We provide a quotation for Fedex or UPS shipping methods when you check out through our e-commerce shopping cart. For our business customers we are able to supply the weight and dimensions of your order so that you may obtain your own shipping quotation and select the carrier of your choice. Please contact our customer specialists to turn on the ecommerce feature that allows your account to choose your preferred shipping method using your own account number.  

All orders are shipped EX-WORKS, Edgewood, NY. This means that once your purchase is in the possession of the carrier for delivery, all costs and risks involved in taking the goods from Qosmedix to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damages or problems that arise during and after shipping. Qosmedix, as always, stands by the quality of the products we have shipped.

Can Qosmedix accommodate an annual order and ship partial quantities?

Yes, we are glad to hold your Blanket Order inventory in our warehouse and release it based on your delivery schedule. For details, please contact our Customer Specialists.

How will I know when my order has shipped?

Once your order has shipped, you will receive a shipment notification via email.

What is your mailing address?

Our 50,000-square foot offices and ISO certified, climate-controlled warehouse are located on Long Island just under an hour east of New York City. Send ground mail and packages to:

Qosmedix
95-Q Executive Drive
Edgewood, NY 11717-8329 USA

Do you ship internationally?

Yes! Qosmedix ships all around the world. Please note that we do not ship paid orders via regular postal mail due to the lack of traceability. Additional customs, duties and taxes for international shipments are the responsibility of the customer and will be charged upon arrival of your shipment into customs. 

What are your hours of business?

Our Customer Specialists are available to answer your questions Monday through Friday, from 8:30 am to 5:00 pm Eastern Standard Time.

How do I cancel my order?

To cancel your order, please contact a Customer Specialist by emailing info@qosmedix.com with a copy of your order confirmation in the email along with your cancellation request. Orders that have already shipped cannot be cancelled. If you wish to return your order you are responsible for shipping fees and a 25% restocking fee. You should receive a credit card refund in 2-3 weeks after we receive the return.