| What is your mailing address? |
|
Our 50,000-square foot offices and / registered climate-controlled warehouse are located on Long Island just under an hour east of New York City. Send ground mail and packages to:
Qosmedix
150-Q Executive Drive
Edgewood, NY 11717-8329 USA
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| What are your hours of business? |
|
Our
Customer Specialists are available to answer
your questions via phone: (631) 242-3270,
fax: (631) 242-3291 Monday through Friday,
from 8:30 am to 5:00 pm Eastern Time, or you
can e-mail us at any time, at: . You can search our
comprehensive , or 24 hours a day/7 days
a week. Our is also available 24 hours
a day/7 days a week for your convenience.
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| How can I order a sample online? |
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When you are viewing an item in our online catalog, you will see navigation buttons on the right hand side. Click “Add to Sample Cart”. A window will pop up notifying you a part has been added to the sample cart. You can view all the items in your cart by clicking on the pink “View Cart” button in the pop up window.
To view your cart any time, click on the shopping cart  next to the search bar at the top of each page. If you wish to remove an item from the cart, while you are in the “View Cart” screen, click the “Remove” button next to the item you do not want. If you wish to remove all items, click “Empty Sample Cart.”
When you have entered all the parts you need, click “View Cart” and submit your request. A new window will open with a form asking for your mailing and contact information. The part numbers you requested are on the form already. There is a limit of 18 items that can be added to your sample shopping cart.
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| How can I tell whether an item is suitable for my needs? |
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You may request complimentary samples of many of our products for testing to ensure compatibility. We strongly recommend that you thoroughly test items before purchasing. Our can help you with your sample needs.
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| Can you send me a printed price list for your catalog? |
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Our website provides in U.S. dollars with minimum order quantities and volume discounts when available.
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| There are items I can’t find in your catalog or website. Can you help me find what I need for my project? |
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The
Qosmedix Product Development Department is
pleased to help you with any for packaging, sampling,
esthetic, or spa supplies. Just call (631)
242-3270 or email .
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| Can items be custom imprinted? |
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We
can help customize many items to meet your
. Check with a to determine minimum order
requirements and whether items can be ordered
in custom colors or imprinted with hot stamping,
silk screening or other labeling.
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| Does Qosmedix sell directly to consumers? |
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Sorry, we cannot sell directly to consumers. We market to businesses related to the cosmetic, pharmaceutical, nutraceutical, soap, fragrance, bath, body, spa, beauty and esthetics fields. Therefore, a tax identification number is required before we can process your order.
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| Where can I find a local distributor of Qosmedix products? |
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Our philosophy is to provide customers with the broadest selection of high quality jars, bottles, applicators, brushes, swabs and other sampling, packaging, spa and esthetic supplies. In order to be able to offer these items at the best possible price and ensure knowledgeable, friendly, professional service, we choose to work directly with our customers rather than through a distributor.
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| I don’t have an account with your company. How can I open one? |
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To open an account, please provide your company information and a Federal Tax Identification Number. A credit application will be forwarded to you. You can place orders immediately using a credit card, or after the completion of a credit check, you can place orders with net 30 terms.
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| Can I order with a credit card? |
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We are pleased to accept Visa, Mastercard, Discover and American Express cards. Any credit card information provided is only used to process your immediate order. We do not retain your credit card information once the order is processed. For this reason, please be prepared to provide your credit card details every time an order is placed. We take credit card fraud very seriously in order to ensure our customers the best possible protection of their information. We report any international fraud attempts to the US government, and report any US fraud attempts to the FBI.
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| Does Qosmedix have a minimum order requirement? |
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We ask our customers to purchase a minimum $100 total order. Some items have minimum quantity order requirements. Please check with a or browse our website to find specific pricing and quantities for each part.
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| Can I order online? |
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Our
allows you to enter
your company information, Qosmedix part numbers,
quantities and shipping requirements. The
Customer Service Department receives your
order as an email as soon as you submit your
form. Please use our for purchasing items
only. To order
complimentary samples, please use the
located on each item’s information
page.
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| Does your pricing include shipping charges? |
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Shipping charges are not included in our pricing. We will be happy to supply the weight and dimensions of your order at the time of shipment so that you may obtain your own shipping quotation and select the carrier of your choice. All orders are shipped EX-WORKS, Edgewood, NY. This means that once your purchase is in the possession of your chosen carrier for delivery, all costs and risks involved in taking the goods from Qosmedix to your desired destination are the responsibility of you, the buyer. The carrier and buyer are responsible for damage or problems that arise during and after shipping. Qosmedix, as always, stands by the quality of the products we have shipped. Please note in addition to shipping charges, a documentation and handling fee will be applied to all international orders.
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| Can Qosmedix accommodate an annual order and ship partial quantities? |
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Yes, we are glad to hold your Blanket Order inventory in our warehouse and release it based on your schedule. For details, please contact our at (631) 242-3270 or email
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| When will my order ship? |
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Orders of items available in inventory are usually shipped within one business day.
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| Where do you ship your products? |
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Qosmedix ships orders to any country in the world that has trade relations with the United States of America.
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